Frequently Asked Questions

Additional FAQs

Do I need a separate order for every product?
No, we would suggest you to check out only once for multiple products or quantities, you can do so by putting each product into your shopping cart.

Billing and Account

How do I collect my reward points from your company?

You can earn reward points for each purchase you make on our website and you can redeem your reward points for the merchandise that has the value equivalent to the points

Payment Instruction

What type of the payment services do you accept?

We currently accept paypal, money order and bank wire transfer for the payment means. If you'd like to use your credit cards to make the purchase, you can submit your info through paypal directly, as we currently do not have credit card machine on site to take your card info over the phone, online, fax or email.

I have problem completing the checkout, can you please help me out?

If you are having a problem checking out, this could be due to a variety of reasons. To minimize errors, first and foremost read payment instruction carefully on the checkout page, as not completely following the procedure on the payment page could be leading to the problem you are experiencing. Please also ensure that you are using a valid means of payment with sufficient funds to complete the transaction. If you are experiencing an issue paying through Paypal, please contact Paypal to resolve the issue. If you are still experiencing problems checking out, you can try an alternative payment method or contact us for further assistance.

Product Information

Do you have installation guide?

We strive hard to ensure the installation process can be easy peasy so we do have installation guides for some of the products but not all, though we provide general guidelines to help you with the installation, we still recommend you to consult with certified / licensed technician prior to install. This is to protect your investment and to assure the fitment is proper before install. 

How do I know for sure that the product fit my car?

You have to verify that the product is listed as compatible with your vehicle, by clearly read the option and carefully select the drop down. We made sure to include the clear close up photos, as well as detailed description to help you making the purchase correctly.

Will I encounter condensation or leaking problem with your product?

All of the products that we sell are designed with adequate seal to prevent a leaking issue. If you are experiencing a condensation issue, or fogging up on the lens, this is a natural chemical reaction that occurs as a result of the difference in temperature between the inside of the headlight assembly and outside atmosphere and this will go away on its own. However, if the problem persists and aggravates, you must inform us immediately by providing clear photos to demonstrate the problems in order to understand your problem fully and to remedy the problem.

My order arrived broken, what do I do?

If the order arrived broken / damaged, we would need you to take clear close up photos documenting the damage to the packaging and the product itself. Take photos of all included boxes, as well as the product itself, in addition to a photo showing how the product is packed. Detailed photos are needed for claim purposes. Then contact us as soon as you notice the damage with the photos provided to help our representative assist you in resolving your issue.

I ordered my lights wrong, how can I return it for exchange?

You may return the product for an exchange if it is in brand new, uninstalled, and mint condition. However, the shipping service fees will be the responsibility of the customers under some circumstances such as the purchase was bought incorrectly. We made sure to include as detailed info of our product as possible and we would greatly appreciate if you take your time to read the info through and understand it. Feel free to contact us at any time if any concern or question raises. 

What type of the warranty to you offer?

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers’ responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

 

RMA Instruction

How do I return my product?

We request all of our customers to MUST obtain a RMA (Return Merchandise Authorization) # from us in order to return the product. Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers' responsibility to pay to ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.

What if the product I am returning is no longer brand new?

If the product you intend to return is not in the brand new, unused and resalable condition as stated in our policy, we require you to restore the condition to its original state or a 25% restocking fee will be charged, for we do disclaim that we only accept the return in pristine / brand new / mint condition only. 

What is the percentage of the re-stocking fee does your company charge?

We do charge a 25% of re-stocking fee for the product that returns to us that is no longer in its original condition - meaning it is not in the mint and pristine condition, and is used, installed, tampered, and no longer new in box. We will use the fee for the extra labor we have to work on the product to restore the condition to the original state.

How soon must I contact you about returning an order?

You must contact us as soon as you intend to return a purchase, as returns that are made after the 30 days of purchase incur a restocking fee of 25%.

Do you offer free return?

We currently do not take free returns and the customer is responsible for either one way or two ways shipping fees, depending on the situation and for returns made after 30 days, or product not returned in original condition, the customer will also pay the 25% restocking fee.

Shipping / Delivery Information

I tried to pay with my work address through paypal but it won't let me, could you help?

Due to fact that Paypal policy requires shipping information to match billing address for the transaction and therefore, to minimize fraud and ensure valid orders, we must ship the order to the verified / confirmed address on your paypal account.

The tracking # shows the order was delivered but I never receive it, what can I do now?

If the tracking info shows that the order was delivered but you never received it, please check around your residence in the immediate area to see if the package was delivered in a secluded spot. Also, it is suggested that you check with neighbors and other members of your residence to see if someone accepted the package for you without you knowing. As always, we advise our customer to give it a few days for the package to turn up, in case of missent. If you still cannot locate the package a couple of days later, please contact us immediately in order to report the lost claim to the shipment carrier.

Do you ship to anywhere besides USA?

We currently ship within USA 48 Continental States, as well as to Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Netherlands, Norway, France, Sweden, Switzerland, United Kingdom, Japan, and South Korea. The shipping fee is calculated based on the weight of the item you select.