Return & Warranty

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Return and Warranty Terms
Some products carried are warranted by the manufacturer. Thus, if you have any questions regarding warranty, please Contact Us prior to making the purchase. USR does not manufacture the products in-house and does not provide any warranty to the products sold. Most DEPO brand lighting assemblies come with a 6 months manufacturer warranty. The warranty begins upon the receipt of the product and covers fitment and leaking issues only. You will be held responsible for both way shipping fees for any warranty purposes. USR guarantees that the products sold is as described and as advertised, so we disclaim any implied warranty of title, ownership, and merchantability.

General Rules for Return Merchandise
You will have up to 30 days upon receipt of item to return the product back to USR as long as it is still in brand new, unused and undamaged condition. Prior to return, please submit a Return Request to obtain a Return Merchandise Authorization (RMA) number. For any returns that does not include a RMA number will result to a longer processing time. Photo documentations that show the condition of the item will also be required.

a). Item arrived damaged: Should the item be damaged during transit, you must report the issue within 3 business days upon receiving your shipment. Ensure to keep the item(s) and all packaging materials as the carrier will require documentations of this.
b). Returns: You will have up to 30 days upon receipt of item to return the product back to USR as long as it is still in brand new, unused and undamaged condition. Prior to return, please submit a Return Request to obtain a Return Merchandise Authorization (RMA) number. For any returns that does not include a RMA number will result to a longer processing time. Photo documentations that show the condition of the item will also be required.
c). Restocking Fee: For an authorized return that is no longer in brand new condition is subject to a 20% restocking fee. Shipping and handling charges are also non-refundable.
d). Received incorrect or defective item: Should you have received a defective or incorrect merchandise, ensure to contact USR within 3 business days upon receiving your shipment. If you prefer a refund, USR will provide you a pre-paid return label for you to send the item back as long as the product is deemed to be incorrect or faulty. If you want to do an exchange, USR will cover both way shipping (provide you a pre-paid return label and a label to ship out the correct item to you) as long as the product is deemed to be incorrect or faulty. The original purchased product will need to be returned back to USR's facility before USR ships out the correct item or provides the refund. Please prepare photo documentations that clearly show you have indeed received the incorrect or faulty merchandise. It is the customer's responsibility to pay for and ship the items back to USR's facility should he or she no longer want the item due to a biased opinion.
e). Item not received: There may be cases where the tracking status on the carrier's website shows delivery but you have yet to receive it. Please note for cases like this, USR will not be held responsible as it is the carrier's responsibility to successfully deliver the item to you. However, USR may assist in trying to get in contact with the carrier by initiating a lost trace and / or claim. Ensure to check your tracking status on the carrier's website periodically to understand the whereabouts of your shipment. If the tracking status shows delivery but you have not received the item(s), please check around your property, household, and with fellow neighbors. For any further issues, please Contact Us.
f). Received tracking but want to cancel: Unfortunately, once you have received your tracking number and you see movement on the carrier's website, USR cannot stop or cancel the order. Extra charges will apply for any refusals, non-deliverable addresses, or unwarranted returns.
g). Significantly Not as Described: If the product you have received is not as described and you need to return for refund, USR will always ask for you to provide photo / video documentations explaining why. The main reason for this is to protect both parties and to avoid inconsistency from occurring. The documentations will assist in understanding how / why / when the problems were formed.

General Rules for Warranty
Should you have received a defective or incorrect merchandise, ensure to contact USR within 3 business days upon receiving your shipment. If you prefer a refund, USR will provide you a pre-paid return label for you to send the item back as long as the product is deemed to be incorrect or faulty. If you want to do an exchange, USR will cover both way shipping (provide you a pre-paid return label and a label to ship out the correct item to you) as long as the product is deemed to be incorrect or faulty. The original purchased product will need to be returned back to USR's facility before USR ships out the correct item or provides the refund. Please prepare photo documentations that clearly show you have indeed received the incorrect or faulty merchandise. It is the customer's responsibility to pay for and ship the items back to USR's facility should he or she no longer want the item due to a biased opinion.

  • Item(s) must not show any visible / physical damages. Thus, products that are in used, installed and tampered with condition (along with marks, blemishes, cracks and dents) will not be accepted.
  • Item(s) must have not been modified, altered or retrofitted as this will void manufacture warranty.
  • Be sure the stock gaskets or rubber seals are not torn and worn as you will need to reuse them when you replace your stock lights with USR's. Photos will be required to demonstrate the condition of your stock gaskets or rubber seals. You will also be asked for photos and/or videos of any leaking, misting, fogging and/or condensation that is occurring in the light.
  • All of the lighting assemblies are not compatible with every Xenon HID and LED-type bulbs in the market. The lighting assemblies can only work with bulbs that have been tested and/or included by the manufacturer. Each fitment varies, so ensure to read the item description carefully for bulb sizes.
  • These terms are only applied if the listing clearly states that it is covered under manufacture warranty.
  • Warranty is non-transferable and applies to the original purchaser only. The repair or replacement can only be shipped to the address provided within the original payment. You will be held responsible for all shipping costs for any warranty claims.
  • Warranty is void if the product is no longer available.